At Fitness for Worship, we want to ensure that you are happy with your purchase.
You may return damaged or defective items for a full refund within 3 weeks after receiving your item.
To start a return, send an email to CustomerService@fitnessforworship.com.
In your email, specify:
- the order number,
- purchase date,
- item details, and
- the reason for return.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We’d love to know what went wrong and how we can improve, so please include details about the reason for your return request.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Clearance items
Please get in touch if you have questions or concerns about your specific item.
We only replace items if they are defective or damaged. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card.
Contact us at CustomerService@fitnessforworship.com for questions related to refunds and returns.